We are looking for a Product Administrator & Support in Amman, Jordan, 2+ years of experience in this area.
Responsibilities:
- Provide technical expertise and support to clients who have implemented the tools, addressing queries and resolving issues promptly.
- Perform regular system maintenance, and upgrades, and troubleshoot technical problems.
- Conduct gap analysis and facilitate requirements gathering workshops with clients to tailor solutions to their specific needs.
- Collaborate with cross-functional teams to integrate Atlassian products into existing systems effectively.
- Develop and conduct training sessions for clients to ensure optimal utilization of the implemented tools.
- Maintain strong documentation practices for configurations, customizations, and client interactions.
- Implement and configure the Atlassian suite and other project management tools/products for clients.
- Stay updated on industry trends and emerging technologies related to Atlassian and project management tools.
Required Skills:
- Proven experience as a System Administrator with a focus on Atlassian tools.
- A good understanding of project management principles and methodologies.
- Excellent troubleshooting and problem-solving skills.
- Ability to conduct effective gap analysis and requirements gathering workshops.
- Excellent communication skills and a customer-centric approach.
- Familiarity with integration of Atlassian tools with other systems.
- Strong documentation skills to ensure thorough and clear records of configurations and client interactions.
Please send your CV to: [email protected], with an email subject: "Product Administrator & Support".